Universal Movers, LLC

San Bruno, CA

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About this pro

How does your business stand out?

Universal Movers LLC stands out because we strive to be the best and meet clients needs. Universal Movers provides friendly and respectful employees. Universal Movers is also certified and insuranced, so clients won't have to worry for damages!

What do you enjoy about the work you do?

Universal Movers LLC enjoys making their clients move easy and making sure their clients belongings get to one place to another safely.

Location

San Bruno, CA 94066

Years in business

16

Number of employees

10

Times hired on Thumbtack

20

Reviews

7 Reviews
  • Constance C. Jan 20, 2015
    Long Distance Moving
    Verified Review
    We had A LOT of stuff, located in multiple storage unit locations- Felix was well-organized and his crew were all hard-working and professional. They got the job done quickly, hardly taking a break. They were very helpful with putting our furniture back together. Our family would definitely recommend Universal Movers.
    Universal Movers Llc G. May 11, 2015

    Thank you

  • David S. Sep 1, 2014
    Local Moving (under 50 miles)
    Verified Review
    Professional service and nice guys. I would recommend them to others. Well worth the cost of the job. Thanks
  • Matt B. Jul 29, 2014
    Local Moving (under 50 miles)
    Verified Review
    They were great, showed up on time and were very professional and got things done swiftly. Would use again or recommend no questions asked.
  • Jonathan S. Apr 1, 2014
    Local Moving (under 50 miles)
    Verified Review
  • Marian S. Feb 4, 2014
    Local Moving (under 50 miles)
    Verified Review
    Universal Movers did a wonderful job helping my fiancé and I move across town. The guys were not only professional, but fun to be around. However, there was some miscommunication. I was told there was a minimum cost of three hours and I would be sent two movers. Instead, I was sent three movers and was told the day of the move that it was a minimum of FOUR hours. We paid, but I was a little surprised to spend almost $100 more than what I was told on the phone and via email. (I still have it in writing.) When I brought this to the owner's attention I never heard back. All in all, I had a great moving day experience, but not the best experience with their business side of things.
  • Kary P. Feb 8, 2013
    Universal moverse llc .very professional and onest movers Thanks..for your help
  • Michael S. Nov 29, 2011
    Verified Review
    Tony was great. He and his team worked fast and carefully wrapped every item of furniture. Highly recommended.
    Universal Movers Llc G. Feb 2, 2013

    Onest and faster movers

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
yes. $55 hourly per guy (2 guys minimum per move) 4 hours minimum
What is your typical process for working with a new customer?
First, I have the customer explain their moving situation. I ask them a couple questions whether they want us to pack or no pack or partially pack for them. If so, I would go take an estimate at their house so they have a better estimate for their move. Secondly, I meet with the person for an estimate. I always try to connect with my clients so they don't have to worry of us doing a bad job. I go through every step of the house to provide a good a estimate for them. If the customer decides to go on with our services I go though every step on how the move will go, which includes how we protect their belongings and house. Thirdly, I send a confirmation email and reminder prior to their move. The day of move we do what customer wants to be done. If we have to charge more or the job takes longer we reassure the clients of additional charges. After move with have clients take a survey to help us provided better service in the future or compliments .
What education and/or training do you have that relates to your work?
Previously experienced in moving.
How did you get started doing this type of work?
Worked previously in Moving company and decided to make own moving company. So far it has been successful!
What types of customers have you worked with?
High genuine, stubborn, professional customers. I can handle all!
Describe a recent project you are fond of. How long did it take?
San Francisco to Santa Cruz big job took two days, first days consisted of packing and second day moving to new destination. In total it took 4 movers.
What advice would you give a customer looking to hire a provider in your area of work?
We are certified and provide certificate of insurance.
What questions should customers think through before talking to professionals about their project?
Are you certified and provide insurance? Do I want packing or no packing?