What is your typical process for working with a new customer?
First, I have the customer explain their moving situation. I ask them a couple questions whether they want us to pack or no pack or partially pack for them. If so, I would go take an estimate at their house so they have a better estimate for their move.
Secondly, I meet with the person for an estimate. I always try to connect with my clients so they don't have to worry of us doing a bad job. I go through every step of the house to provide a good a estimate for them. If the customer decides to go on with our services I go though every step on how the move will go, which includes how we protect their belongings and house.
Thirdly, I send a confirmation email and reminder prior to their move. The day of move we do what customer wants to be done. If we have to charge more or the job takes longer we reassure the clients of additional charges. After move with have clients take a survey to help us provided better service in the future or compliments .
What education and/or training do you have that relates to your work?
Previously experienced in moving.
Do you have a standard pricing system for your service? If so, please share the details here.
$55 hourly per guy (2 guys minimum per move)
4 hours minimum
How did you get started doing this type of work?
Worked previously in Moving company and decided to make own moving company. So far it has been successful!
What types of customers have you worked with?
High genuine, stubborn, professional customers. I can handle all!
Describe a recent project you are fond of. How long did it take?
San Francisco to Santa Cruz big job took two days, first days consisted of packing and second day moving to new destination. In total it took 4 movers.
What advice would you give a customer looking to hire a provider in your area of work?
We are certified and provide certificate of insurance.
What questions should customers think through before talking to professionals about their project?
Are you certified and provide insurance? Do I want packing or no packing?