What is your typical process for working with a new customer?
Through communication like in-person, phone call and email requests along with series of questions, i.e. What, where, when, whom, and how, etc.
What education and/or training do you have that relates to your work?
I graduated from San Jose State University in Graphic Design. Then, I have been working as a graphic designer for 17 years in publishing company.
What types of customers have you worked with?
Retail, car dealerships, non-profit, educational institutions, LED startup, city governments and some wireless corporations.
Describe a recent project you are fond of. How long did it take?
Depends on duration of projects and volume of revisions. And deadline time frame.
What questions should customers think through before talking to professionals about their project?
4W and 1H as above.