FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are a family run company with no commissions. Everyone is on salary, there are no sales commissions on anything, which allows our pricing to be extremely competitive.
- What is your typical process for working with a new customer?
Depends on if it's a repair or an installation of new equipment. New equipment requires a no cost in-home survey to determine what's best for this customer and what's best for this home. then we discuss options. It's important to balance benefits with cost. What works for one household may not be the best choice for your household.
- What education and/or training do you have that relates to your work?
There are three of us with California Contractor Licenses and three installers which are Nate Certified. Four of us have been through BPI training, Three of us have been through California HERS training. All of us have been through factory training from all the major manufacturers. No one in the field has less than 10 years of in field experience and no one installing or repairing is under 35 years old. Everyone in the company has chosen HVAC as their permanent profession.