FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Kinetico by Basic Technology, we offer a range of water treatment solutions tailored to your specific needs. Our pricing varies based on the system selected, installation requirements, and any additional services. We provide free consultations to assess your water quality and recommend the best solution.
- What is your typical process for working with a new customer?
At Kinetico by Basic Technology, we begin with a free virtual Zoom consultation to understand your water concerns, introduce you to Kinetico’s technology, and answer any questions you may have. If it’s a good fit, we schedule a site visit with one of our technicians to perform a water quality test using our digital lab and assess the physical installation requirements. From there, we finalize a detailed proposal, review your options with you, and schedule the installation. Our certified team handles everything from start to finish, and we provide ongoing support to ensure your system continues to perform at its best.
- What education and/or training do you have that relates to your work?
Our team comprises certified water specialists trained in the latest water treatment technologies. As an authorized Kinetico dealer, we receive ongoing training to stay updated on product innovations and industry best practices. This ensures we provide our customers with expert advice and top-notch service .