FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that our HVAC pricing is transparent and upfront, with no hidden fees. We provide detailed estimates before any work begins, so you understand exactly what you’re paying for. Pricing is based on factors such as system type, size, labor, and required materials. We may offer seasonal promotions, maintenance plan discounts, and rebates on qualifying equipment. Diagnostic or service call fees may apply, but these are typically credited toward the repair if you proceed with the work. Any additional costs are discussed and approved before moving forward.
- What is your typical process for working with a new customer?
My typical process for working with a new customer begins with understanding their needs, goals, and expectations. I start by asking questions and actively listening to ensure I have a clear picture of what they are looking for. Once the requirements are defined, I propose a plan or solution tailored to their specific situation, including timelines and next steps. Throughout the process, I maintain open and transparent communication, provide updates as needed, and remain flexible to feedback or changes. After delivering the final result, I follow up to ensure satisfaction and address any additional needs or improvements.
- What education and/or training do you have that relates to your work?
I have completed formal education and hands-on training in HVAC systems, including heating, ventilation, and air conditioning. My education covered system installation, maintenance, troubleshooting, electrical components, refrigeration principles, and safety procedures. I also gained practical experience working with tools, equipment, and real-world HVAC systems, preparing me to perform efficiently in the field.