FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is straightforward and transparent, with no hidden fees. I offer competitive rates for high-quality work, ensuring you get the best value for your investment. I also provide honest, upfront estimates before starting any project, so you’ll know exactly what to expect. If applicable, I may offer seasonal discounts or promotions, which I’ll communicate clearly to ensure you can take advantage of savings when available. My goal is to deliver top-tier results at a fair price that reflects the level of care and craftsmanship put into every job.
- What is your typical process for working with a new customer?
When working with a new customer, I follow a simple, step-by-step process to ensure a smooth and positive experience: Initial Consultation: I begin with a discussion to understand your needs, preferences, and any specific concerns you may have. This helps me assess the project scope and offer tailored recommendations. On-Site Assessment: I’ll schedule a time to visit your property, take measurements, and evaluate the space to ensure a proper plan and design. This also helps me provide an accurate estimate. Detailed Estimate: After assessing the project, I’ll provide a detailed, transparent estimate with a clear breakdown of costs, timelines, and materials. There are no hidden fees, so you’ll know exactly what to expect. Project Agreement: Once you’re comfortable with the estimate, we’ll agree on the scope, timeline, and pricing. A contract or agreement will outline the specifics to ensure clarity and mutual understanding. Work Begins: I’ll schedule the work and keep you informed at every stage. I take pride in working efficiently and maintaining open communication throughout the project. Final Walkthrough & Satisfaction: Once the work is completed, I conduct a final walkthrough with you to ensure everything meets your expectations. If any adjustments are needed, I’ll make them to ensure your complete satisfaction. Ongoing Support: After the project is finished, I remain available for any follow-up questions, maintenance, or future projects. Your satisfaction and peace of mind are my top priorities. This process ensures that you receive top-quality results, a smooth experience, and a finished product you’ll be proud of.
- What education and/or training do you have that relates to your work?
I have extensive hands-on experience in the field, having worked on a variety of fencing and gate projects over the years. My training comes from a combination of practical experience and learning from skilled mentors. While I don’t have formal classroom education specific to fencing, I have developed a deep understanding of materials, design principles, and construction techniques through years of on-the-job work and continual self-improvement. I stay updated on industry best practices and techniques by attending workshops, reading relevant materials, and participating in industry groups. This ensures that I provide my clients with the latest innovations and the highest standards of craftsmanship. Additionally, my years of experience in construction management and home remodeling have helped me develop a strong foundation in project management, customer service, and quality assurance—skills I apply to every fencing project to ensure a seamless experience for my clients.