- What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts for the following: Military, Police, And also firefighters. Thank you for all you do!
- What is your typical process for working with a new customer?
The first thing we do is listen to our customer. Secondly, we let them know how we can help them. If they are purchasing flooring from us we do a home evaluation to determine which products will work best in their home. It is imperative that the customer chooses the right product. Most flooring companies just try to sell you on whatever you are willing to buy. This can be disastrous and very costly down the road. If we are doing a floor refinish we explain our process to the home owner so they know exactly what to expect while we are working in their home.
- What education and/or training do you have that relates to your work?
We are a third generation hardwood flooring company. I have worked in many facets of the flooring industry from contracting to working in flooring distribution.