Epic Electric, LLC.
About this pro
Jim S.Aug 5, 2015Verified
Very helpful. Very timely fix. Electrician came back the next day and did everything I asked of him.Jul 30, 2015Verified
Nice guy, but $300 for the cost of 4 scews, seriously??? I probably would go with someone else next time.Jun 30, 2015VerifiedMark K.'s reply
In response to Christine R. -- Our records indicate that we gave you a range of $225-$300 to come out and repair the electrical problem. It was more than a "4 screw" repair. It was a highly unsafe situation for a homeowner and an electrician to be involved in. It required a multiple step process to make it safe to repair. The last similar situation involved the fire department because it exploded, causing injury. Our electrician is considered a hero, if you ask me!
Mark has very poor listening skills. He tends to jump to conclusion before listening and comprehending the scope of work. Even after he reacted in this manner I offered give him the details of the job. He refused to listen. A very bad trait in a customer centric environment. He has a tendency to shoot from the hip. His primary interest in making a quick buck of the customer. I would not hire him if he paid me to take the project! Not the brightest Crayola in the bunch!! Look for other service providers who treat you with respect!!!Jun 24, 2015VerifiedMark K.'s reply
In response to Jay K. -- Perhaps you intended this review for someone else? We appreciate the opportunity to help anyone in need of electrical work. Our company welcomes everyone. I contacted you with regards to this matter hoping we could turn things around. Thanks for raising the awareness level of Epic Electric, LLC.
Awesome guy ! Excellent work !Jun 6, 2015Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Generally, I charge $150 for a service call. If it becomes an extended project, I discount these charges from the estimate. If, during this service call, I do not succeed at finding for fixing the problem, I do NOT charge anything.
- What is your typical process for working with a new customer?I try to ask pertinent questions related to the scope of work. My initial meeting with the customer involves me trying to understand what they want and how their needs can be met.
- What education and/or training do you have that relates to your work?I've worked in many types of environments in residential and commercial settings and can perform well in them. I've spent time in the military, have a family, dog, and know how to treat things in positive ways.