FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At True Line Property Services Inc., we believe in fair, transparent, and upfront pricing—no surprises, hidden fees, or last-minute add-ons. Every estimate is customized to your specific property and project needs to ensure accuracy and value. 💵 Free Estimates & Consultations: We provide complimentary estimates for all services before any work begins. ⚙️ Custom Pricing by Project: Because every property is unique, pricing may vary based on factors such as square footage, materials, difficulty level, and service frequency. 💳 No Hidden Fees: All taxes, labor, and materials are clearly listed on your estimate or invoice. 🔁 Membership & Seasonal Discounts: Clients who enroll in our service plans or seasonal memberships (such as snow removal, landscaping, or holiday décor) receive discounted rates and priority scheduling. 🕓 Deposit Requirements: Some larger or seasonal services may require a deposit before scheduling, with the remaining balance due upon completion. ⚡ Off-Cycle Payments & Instant Payouts: For certain service types, we may offer instant payment processing for convenience. 💬 Referral Rewards: We offer special discounts or account credits for clients who refer new customers to True Line. Our goal is to make sure every client knows exactly what they’re paying for—and feels confident they’re getting quality service and honest value. Transparent pricing, clear communication, and dependable results—every time.
- What is your typical process for working with a new customer?
At True Line Property Services Inc., we make every project simple, transparent, and stress-free—from first contact to final walk-through. Our process is designed to ensure clear communication, fair pricing, and exceptional results every time. 📝 Initial Contact & Consultation We start by listening. Once you reach out—whether by phone, email, or through our website—our team gathers key details about your property, project goals, and preferred timeline. We then schedule a free on-site or virtual consultation if needed. 📊 Customized Estimate or Proposal After evaluating your needs, we prepare a detailed, itemized estimate outlining all costs, materials, and service details. No hidden fees, no guesswork—just clear, honest pricing tailored to your project. 💬 Scheduling & Confirmation Once you approve the estimate, we confirm the service date and assign the appropriate team members. You’ll receive clear communication and reminders leading up to your scheduled service. ⚙️ Service Completion Our professional technicians arrive on time, fully equipped, and ready to work. We treat your property with respect and complete every project to the highest standard—whether it’s power washing, painting, snow removal, landscaping, or décor setup. ✅ Final Walk-Through & Satisfaction Check Before closing out the job, we conduct a final walk-through (when applicable) to ensure you’re 100% satisfied with the results. We’ll address any last-minute details on the spot. 💡 Follow-Up & Future Care After the job is complete, we stay connected. Clients receive follow-up communication, care recommendations, and exclusive offers for seasonal memberships, maintenance packages, or recurring services. We don’t just complete a job—we build a relationship. That’s why our clients choose True Line Property Services again and again, season after season.
- What education and/or training do you have that relates to your work?
At True Line Property Services Inc., our team brings together years of hands-on experience, professional certifications, and specialized training across multiple areas of property care and maintenance. We’ve built our business on skill, safety, and ongoing education to ensure every service meets the highest industry standards. 🧰 Field Expertise & Certifications: Our technicians are trained in power washing, painting, snow removal, and landscaping safety protocols, as well as OSHA-compliant procedures for residential and commercial environments. 🎓 Leadership & Management Training: Our leadership team has extensive experience in construction management, operations, and business administration, ensuring every project runs efficiently—from scheduling and dispatching to client satisfaction. 🏡 Product & Equipment Knowledge: We stay up to date on the latest eco-friendly cleaning agents, professional-grade paints, coatings, and sealing products, along with training on advanced tools and equipment for precision and performance. 💡 Ongoing Professional Development: We continuously expand our knowledge through manufacturer training programs, industry webinars, and certifications to stay ahead of best practices in property services, seasonal care, and customer experience.