FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We can literally do anything with tile that can be done. But we prefer to install systems that we can put a 10 year manufacturer backed warranty on. We work closely with all the major manufactures and product reps to be sure we aren’t the only ones guaranteeing the quality of your product. So are the manufactures of the materials we install it with. Sometimes budget is an issue and we understand this. And will work with clients in any situation to customize projects to their needs and budget. But l will refuse to do a job if l don’t think l can guarantee it for at least a year.
- What is your typical process for working with a new customer?
That is a big question considering how many different types of customers there are, and the vast number of different needs they all have. But universally we get as much information as we possibly can. Listen to what exactly our client wants. Then we do everything in our power to give them a product that is better than they imagined. One that is 100% sound in integrity and functionality. As close to flawless as people can create. Our goal is always to not only please the customer. But give them a product worth buying. A product that will last as long as the structure itself.
- What education and/or training do you have that relates to your work?
N.C.C.E.R certified. Schluter. Certified -level 3 certification SHONOX Certified O.S.H.A. Certified -40hr