FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a flat-rate diagnostic fee of $99, which covers the cost of evaluating the issue with your HVAC or appliance system. This fee allows us to provide an accurate assessment and recommend the best solution. If you decide to move forward with the repair, this fee may be credited toward the final service cost depending on the scope of the work.
- What is your typical process for working with a new customer?
We aim to make the process simple, professional, and stress-free: Initial Contact Once you reach out, we’ll ask a few quick questions to understand your issue—whether it’s HVAC or appliance-related. You can call, message, or book online. Schedule Appointment We’ll schedule a convenient time for one of our certified technicians to come out. We offer flexible time slots to accommodate your schedule. On-Site Diagnosis Our technician will arrive on time, perform a thorough inspection, and clearly explain the issue. A $99 diagnostic fee applies, which may be credited toward your repair if you choose to proceed. Clear Estimate & Approval We’ll provide a transparent, upfront quote before any work begins. There are no hidden fees or surprises. Repair or Service If approved, we’ll complete the repair on the spot when possible. If parts are needed, we’ll schedule a follow-up promptly. Customer Satisfaction We make sure everything is working properly before we leave and answer any questions. Your satisfaction is our priority, and we back our work with a warranty.
- What education and/or training do you have that relates to your work?
Our team is made up of fully trained and certified professionals with a strong background in HVAC and appliance repair. We have: EPA Certification for safe and legal handling of refrigerants Factory training on a wide range of brands and systems Technical college education in HVAC and appliance repair fundamentals Ongoing continuing education and manufacturer training to stay current with evolving technology and best practices Years of hands-on field experience diagnosing and repairing heating, cooling, and appliance systems in residential and light commercial settings At Woelfel Heating & Air, we take pride in combining technical expertise with excellent customer service to get the job done right the first time.