What should the customer know about your pricing (e.g., discounts, fees)?
I am flexible - I can work on fixed rate and time and materials approaches.
What is your typical process for working with a new customer?
I like to get to know them, either through a call or a meeting and the opportunity to learn about them and what they hope to accomplish. I usually take some time to do some research on them and their industry, then make recommendations on next steps.
What education and/or training do you have that relates to your work?
I have undergraduate degrees in English and writing, and have done graduate work in public relations and technical communications.
How did you get started doing this type of work?
I finished school and started as an editorial assistant for a scientific research journal. I moved to an agency that had a client in the technology field.
What types of customers have you worked with?
I've worked with a wide variety of customers, from individuals to small firms to large corporations in a wide variety of industries.
Describe a recent project you are fond of. How long did it take?
I recently helped a marketing agency with a client who was particular about the way his company and services were written about. Over the course of a couple of weeks, we revised some existing copy for some marketing pieces and created new copy for a website. The client was pleased.
What advice would you give a customer looking to hire a provider in your area of work?
Experience counts. Someone may offer a fast turnaround and a low price, but check references and work samples to be sure you can expect a quality product.
What questions should customers think through before talking to professionals about their project?
What are your goals? What are your needs? How can someone like me help you complete something you can't do yourself, either because of time or skill?