FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Some of our discounts include, military, veteran, first responders, and teachers. Whether it's a discount, a waived service fee with a repair, or just a discount for a great review we have them here! We are dedicated to doing the job right at a fair price. We may not be the cheapest but we do not cut corners EVER. We offer many discounts and incentives for our loyal customers. We care for our customers and realize they have other places they'd like to spend their money so we keep our prices fair and reward our customers.
- What is your typical process for working with a new customer?
First and foremost we need the customers basic information. (can't fix the problem if we can't look at the unit ;) While during our first conversation we happily answer every question they have that can be answered by phone. We will then schedule an appointment to come and investigate the issue they are having. Upon arrival we explain more about our company, get to know our new customer and invite the customer to watch us work if they would like. After the issue is found we present as many options as possible so our customer can make an informed decision that is best for their family. If we are running any deals we will let the customer know and upon approval will remedy the issue. In closing we collect payment for our services and hope that we have formed a long and lasting relationship with that customer.
- What education and/or training do you have that relates to your work?
A two year degree from Eastfield Technical College in Applied HVAC technologies, 16 years in on the job training, NATE/ICE certification, and other training certificates.