FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price our products and services very competitively. We are not always the cheapest, but we use the best products, installed by professional, experienced crews, and we strive to give our customers the best landscaping installation at a great value. We collect a materials and labor deposit prior to beginning the project, and the remaining amount upon completion. We also offer financing that can help spread out the cost of the landscaping project over many months, so it's not a large out of pocket expense for our customers. We stand behind our work with a 3 year warranty on craftsmanship and we make sure that our customers are 100% satisfied with our work before we leave, and before we pay our crews. If you're not happy, we're not happy!
- What is your typical process for working with a new customer?
We will discuss the project over the phone to get a brief idea of the work needed, and to schedule a time to meet. We will then visit the property, walk the lot with the owner, and discuss the plan in needed in greater detail and reach agreement on all items to be included. We provide a free estimate and if we agree on the project scope, we start with a $500 design deposit (which is credited to the total cost of the install) and we create the landscaping design proposal. Once the details are finalized, we collect the initial deposit, and will then start scheduling. At that time we contact 811 to mark any underground utility lines (usually takes 2-3 days for them to visit). Once they have completed the utility inspection we schedule our crew. Our crew comes out and walks the lot with the owner for sign off and then construction begins. Timing varies depending on the size and scope of the job, but most residential construction will be completed in a week or less. Upon completion, our crews will do a final cleanup and remove all materials, and debris and perform a final quality check. Our project manager then meets with the property owner, walks the project to ensure complete satisfaction. When the customer is 100% satisfied with the quality of their landscaping we ask them to sign off on a quality check sheet confirming that all is delivered as promised, and we collect final payment. We stand behind our work and provide a 3 year warranty on craftsmanship plus the manufacturers warranty on engineered materials.
- What education and/or training do you have that relates to your work?
8 years of working for a homebuilder, owned fence installation company, certified arborist, multiple landscape architecture and landscape design courses.