Shane was great. Prompt to respond (I had to push back the appointment by a week because of a family emergency so we went back and forth quite a bit) and a prompt arrival this morning.
Told him we just needed a sink and faucet removed / replaced with a new ones.
Well, somehow we ended up with a faucet that wouldn't work. Shane offered to go to Home Depot and got us a new one, same finish, that actually worked.
He then needed another part and again, went out to grab it.
Ended up being there much longer than expected, charged us for the parts only, everything looks great. So appreciate everything he did. Truly went above and beyond. Have a sink and faucet we need for the downstairs bathroom (that I'll be picking out myself this time so it will be the correct size, Shane, I promise) that we would like to use him for again!