FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the scope, location, and hours of service required. We offer competitive rates with volume discounts available for long-term contracts or multi-site clients. There are no hidden fees; any additional costs (such as specialized equipment or extended coverage) are clearly outlined in advance.
- What is your typical process for working with a new customer?
Our process begins with an initial consultation to understand the customer’s needs, site requirements, and security concerns. We then conduct a site assessment and develop a customized service plan outlining staffing, coverage hours, and pricing. After approval, we finalize the agreement, assign trained personnel, and maintain ongoing communication to ensure the service meets expectations and can be adjusted as needed.
- What education and/or training do you have that relates to your work?
Our team has professional training and experience in private security operations, including guard training, site security management, incident response, and customer service. Personnel are trained in areas such as access control, patrol procedures, de-escalation techniques, and emergency response protocols. Depending on the assignment, officers may also hold required state security licenses, firearms certifications for armed positions, and ongoing refresher training to maintain compliance and professionalism in the field.