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Introduction: Our consulting services reflect back on traditional Customer Service. We listen to what the customers want. We provide detailed instruction on what work will be done and reiterate the ultimate solution. We will then provide the customer a recommendation on prevention of their trouble. This education saves the customer money and creates trust in the long run. Our objective stands on its own when our customers learn from the work we provided. In our opinion there is always some way to prevent trouble with any IT equipment. Training and increasing computer literacy is very important.

Overview

2 employees

13 years in business

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FAQs

How did you get started doing this type of work?
My desire to keep customer's computers running comes from wanting them to keep using technology again and again. We strive to keep our customers confident in using and learning about technology. Technology continues to change everyday and we take every opportunity to keep our customers informed.
What types of customers have you worked with?
Virus removal and education on virus infection prevention is the most important task I perform.
What advice would you give a customer looking to hire a provider in your area of work?
You can look for someone who is cheaper in this industry but, most of the time you will get what you pay for. The cheaper the support, the less you understand why you are having trouble and the consultant will likely not explain how your trouble began and how to prevent it from re-occurring.