FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Starting out I charge a fair $15, depending on travel I may ask for some compensation. If I can't fix it I'll redirect the customer and if I can do neither I don't charge. I also offer a 30-day "it's working as new" guarantee
- What is your typical process for working with a new customer?
I create a log of the precise issue in detail, I connect with them and try to get more info, after which there is research and several solutions that I brainstorm. The final process is attempting to fix the issue and
- What education and/or training do you have that relates to your work?
Comptia A+ 2 years break/fix experience Windows 7 knowledge MS Office