What should the customer know about your pricing (e.g., discounts, fees)?
Every project we do is unique to itself so prices vary depending on what the job entails. There are standard pricing we get from our material distributors and pass those prices on to the customers depending on what is required to complete the job at hand.
What is your typical process for working with a new customer?
When working with a new customer, we typically start with a phone conversation discussing the work that they are looking to have done. We like to then set up an initial free consultation at the location where the work is to be performed to get a better idea of what they are trying to accomplish. This may involve taking a few photos or measurements so that we can give them the most accurate price when writing up their estimate.
What education and/or training do you have that relates to your work?
As the business owner I have a BA in Sociology and feel that I have a talent with communicating with people and relating to them in many aspects of the profession. As far as our contractors, they all specialize in their relevant areas and are licensed and insured for their trade. Many of our sub-contractors have been in the industry from 10-30 years doing what they love the most, which is restoring,renovating and building.
What types of customers have you worked with?
We have worked with all types of customers, both residential home owners and commercial accounts. We deal with customers who have suffered damage due to weather, water leaks, fires or work with "flipper" who are trying to renovate properties to sell. We can even help customers give new life to their "forever" homes by updating bathrooms, flooring or kitchens.
Describe a recent project you are fond of. How long did it take?
We recently repaired/renovated a home that was damaged from a fire. This renovation consisting of reframing burnt areas, new sheetrock, refinishing flooring, painting of entire house, new roof, new windows and repairing old concrete stairs. The project was completed in about 8 weeks.
What advice would you give a customer looking to hire a provider in your area of work?
Customers should research who they are having perform the work by looking at any reviews from previous customers, asking for references, looking at websites or photos of previous work and also making sure the contractor is licensed and injured. It is always good to have a signed contract which will protect both the customer and the contractor.
What questions should customers think through before talking to professionals about their project?
It is helpful for customers to have some type of idea of what they are looking to accomplish with their project. They should be in constant contact with the Contractor to ensure they are getting what they want. Budget should also be clear with both sides so that there aren't any unforeseen fees or charges for work not discussed upon signing of a contract.