FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have a minimum price for carpet cleaning which is $150. That is for 1-2 rooms. Beyond that is $60 per room. I can also add an odor treatment throughout for an additional fee that depends on the size of the project. For new customers I offer a 10% discount.
- What is your typical process for working with a new customer?
When I am connected with a new customer we discuss the scope of the project and then move on to scheduling and pricing. I also call the customer to confirm the appointment when the date is near.
- What education and/or training do you have that relates to your work?
I am affiliated with Drymaster Systems and went through their training program when I got started. The training involved 1 on 1 instruction on the equipment, cleaning solutions, and method of low moisture carpet cleaning.