FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Erica’s Plumbing, Air Conditioning & Restoration, our pricing is always upfront, transparent, and fair — no surprises, no hidden fees. ✅ Flat-Rate Pricing: We charge by the job, not by the hour, so you’ll know exactly what to expect before we start. ✅ Free Estimates: We offer complimentary estimates for most plumbing, HVAC, and restoration services. ✅ Discounts Available: We proudly provide military, first responder, and senior discounts, along with seasonal promotions for new customers. ✅ No After-Hours Fees: We understand emergencies happen anytime — we don’t penalize you for needing us outside regular hours. ✅ Value Over Volume: Our focus is quality work that lasts, not quick fixes — saving you money in the long run.
- What is your typical process for working with a new customer?
At Erica’s Plumbing, Air Conditioning & Restoration, our process is designed to make your experience easy, transparent, and stress-free from start to finish. ✅ 1. Quick Response & Scheduling: We answer calls fast and schedule appointments at your convenience — often same-day. ✅ 2. Clear Communication: You’ll receive text updates with your technician’s photo, name, and ETA before arrival. ✅ 3. Thorough Evaluation: Our licensed technician inspects the issue, explains your options, and provides an upfront flat-rate quote before any work begins. ✅ 4. Professional Service: We complete the job efficiently, protect your home with drop cloths and shoe covers, and ensure everything is cleaned up before leaving. ✅ 5. Follow-Up & Peace of Mind: After the job, our team checks in to ensure you’re 100% satisfied. We stand behind our work with strong warranties and long-term support.
- What education and/or training do you have that relates to your work?
At Erica’s Plumbing, Air Conditioning & Restoration, our team is made up of licensed, highly trained professionals with years of hands-on experience in plumbing, HVAC, and restoration. ✅ Licensed & Certified: All of our technicians are fully licensed and insured in the State of Florida, and receive ongoing training in the latest building codes and safety standards. ✅ Specialized Expertise: We’re trained in leak detection, cast-iron pipe repair, sewer camera inspections, water damage restoration, and advanced HVAC diagnostics. ✅ Continuing Education: Our team participates in weekly in-house training, manufacturer certification courses, and professional development to stay ahead of new technologies and Florida Building Code updates. ✅ Leadership & Mentorship: As a woman-owned business, Erica leads by example — combining over a decade of field experience with a passion for mentoring the next generation of skilled tradespeople.