FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We always try to provide an estimate to our customers before we do anything, in cases where is very uncertain the time and effort required for a specific job, we will set an hourly rate of $60 in most cases. Ask about our new membership pricing.
- What is your typical process for working with a new customer?
We always listen first after greeting any client that calls in, if they are new we ask questions about there home location if they didn't mention it and about the issue they need us to resolve. If the customer sounds like a good fit for our services, we immediately schedule an appointment. During the appointment we explain the process and the approximate length of it, as well as the costs involves. During a medium to large size type job we will update the customer through the duration of the project. At the completion of the job we notified the customer and do a walk through for his or her approval. If changes or improvements are identified, we will make the necessary modifications and repeat the final walk thought until approval is obtained. We aim to keep our customers happy by letting us take care of their home needs.
- What education and/or training do you have that relates to your work?
Both partners have bachelors degrees in business administration, in addition to our extensive experience in handyman work and hospitality. Our diverse backgrounds combined makes us the perfect go to people when it comes to home needs.