FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At DBJ Travel Group, our pricing is crafted with your convenience and transparency in mind. Every journey with us begins with a complimentary consultation to understand your travel goals and ensure we’re the right fit to bring your vision to life. We may assess a nominal research and planning fee. This reflects the time, care, and expertise our accredited travel specialists invest in designing personalized, high-value travel experiences. As a fully registered business with industry certifications and professional affiliations, we offer you the confidence of working with knowledgeable, trusted experts. Often, these fees are offset by the exclusive savings, insider perks, and added-value promotions we’re able to secure—offers not available to the general public. More importantly, this fee ensures you receive dedicated support every step of the way, from the first idea to your return home. We prioritize transparency and will always communicate any fees upfront—so you can plan with confidence, knowing exactly what to expect and the value you’ll receive.
- What is your typical process for working with a new customer?
Our approach to working with new clients at DBJ Travel Group involves a streamlined process to ensure a personalized and seamless experience. To kickstart the journey, we kindly ask our clients to complete a travel quote request form, providing us with essential details to initiate our research. Following this, we find it beneficial to schedule a brief call with potential clients. This allows us to delve deeper into your travel aspirations, ensuring we have all the correct information and are aligned with your goals. This personalized touch ensures that we craft tailor-made travel experiences that resonate with your preferences and expectations.
- What education and/or training do you have that relates to your work?
With over twelve years of experience in the hospitality and tourism industry, DBJ Travel Group is dedicated to excellence. We've actively contributed to tourism boards, trained thousands of travel agents, and hold certifications from vendor-specific courses. Our extensive personal travel experiences and countless client arrangements reflect our practical and informed approach. Additionally, we proudly possess IATAN Accreditation and are active CLIA members, highlighting our commitment to industry standards.