FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At RGK Electric, we provide professional on-site estimates for a $89 service call fee. This allows us to properly evaluate the scope of work and give you accurate, upfront pricing based on your specific project. If you choose to move forward and hire us for the job, the $89 service call fee is waived and applied toward the cost of the work. ✅ No hidden fees ✅ Clear, upfront pricing before any work begins We believe in honest communication and quality service — no surprises, just reliable, code-compliant electrical work you can trust.
- What is your typical process for working with a new customer?
At RGK Electric, we make the process simple and stress-free: 1. Initial Contact – We review your request and reach out promptly to discuss your project and answer any questions you may have. 2. On-Site Estimate – We schedule an on-site visit for a $89 service call/estimate fee to properly evaluate the job and provide an accurate, upfront estimate. This fee is waived if you choose to move forward and hire us for the work. 3. Scheduling – Once the estimate is approved, we schedule the job at a time that works best for you. 4. Professional Service – Our licensed and insured electricians arrive on time, complete the work safely and to code, and leave the work area clean. 5. Follow-Up – After the job is complete, we follow up to ensure everything meets your expectations. Our goal is to provide top-quality electrical work and excellent customer service every step of the way.