- What should the customer know about your pricing (e.g., discounts, fees)?
Instead of hourly billing, I charge FLAT FEES for each phase of the case. Most family law cases end at mediation. I do offer payment plans tailored to each client’s financial situation.
- What is your typical process for working with a new customer?
I generally talk to a potential client on the phone and listen to their concerns and the issues they have. I try to find out what results they are looking for and I tell them what I can and cannot do to help them get the results to the problem they have. I will offer suggestions as well and if they really don’t need my services I will tell them that as well. My approach is client-centered. I am accessible and I work with people to help them through whatever problem they are experiencing.
- How did you get started doing this type of work?
When I was in law school I never thought I’d want to do family law but my first job out of law school was working for a family lawyer and I liked the fact that the cases are never really the same because each client has specific problems they need help with and I liked the fact that most clients are extremely grateful for helping them through a very difficult time in their lives. At the end of the day this profession is foremost about helping people solve their problems.