FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to water restoration, our pricing is determined by several key factors to ensure fairness and transparency. We assess the extent of the water damage, which can range from minor water extraction to more extensive restoration work. Pricing also reflects the professional equipment we use, including dehumidifiers, air movers, and water extractors, as well as the skilled labor required to complete the job effectively. Additionally, emergency or after-hours services may involve additional charges due to the urgency and immediate response needed. We are committed to providing competitive rates and offering clear, upfront estimates so that customers know exactly what to expect before any work begins.
- What is your typical process for working with a new customer?
When working with a new customer, my process is designed to ensure clear communication, transparency, and top-quality service. It begins with an initial consultation, where I listen carefully to the customer’s concerns and gather information about their specific needs. For water restoration, I conduct an on-site inspection to assess the extent of the damage and explain the necessary steps for restoration. I then provide a detailed estimate, outlining the scope of work, timeline, and costs, and make sure the customer fully understands and agrees before moving forward. Once the project begins, I maintain open communication, providing regular updates and addressing any concerns along the way. After completing the work, I do a final walkthrough with the customer to ensure satisfaction and offer advice on preventive measures. This process helps create a smooth and positive experience while delivering the best results.
- What education and/or training do you have that relates to your work?
My education and training are closely aligned with my work in water restoration and project management. I have hands-on experience with industry-specific tools and software, including QuickBooks, PlanSwift, and Service Fusion, which help streamline project tracking, purchasing, and workflow management. Additionally, my studies in business have provided me with a strong foundation in organizational skills, budgeting, and effective communication. This combination of practical experience and formal education allows me to efficiently manage projects, coordinate with vendors, and deliver high-quality service to customers.