FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and fair. We provide clear price ranges upfront based on the type of service, time, and complexity of the job. There are no hidden fees and no surprise charges once the work begins. Emergency and after-hours services are quoted.
- What is your typical process for working with a new customer?
1. We confirm the issue and location 2. Provide an estimated price range 3. Dispatch the nearest available technician 4. Technician arrives fully equipped and explains the solution 5. Job is completed efficiently and professionally The process is fast, clear, and focused on solving the problem without wasting your time.
- What education and/or training do you have that relates to your work?
Our technicians are trained in: • Residential and commercial lock systems • Automotive lockout and key services • Rekeying, lock replacement, and smart lock installation Training is ongoing to stay current with modern lock technologies and security standards.