FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is subject to the specifics of each project. I provide clear, upfront estimates based on the scope of work, and I'll always explain what's included in the price before any work begins. Additional fees might apply for things like after-hours service or special materials, but I'll make sure you know about any changes before proceeding. My goal is to ensure you’re getting fair value for the service and that there are no surprises along the way.
- What is your typical process for working with a new customer?
When working with a new customer, my goal is always to make the process smooth, straightforward, and stress-free. First, I start by listening. I ask a few questions to understand exactly what the customer needs—whether it’s an emergency lockout, a rekey, or a full security upgrade. Next, I explain the options, provide clear pricing upfront, and walk through the plan so there are no surprises. Once everything’s agreed on, I get to work—always aiming to be efficient, respectful of their time and property, and focused on quality. After the job is done, I make sure the customer is happy, answer any questions, and give any tips or info they might need about their new hardware or system. It’s all about good communication, honest service, and doing the job right the first time.
- What education and/or training do you have that relates to your work?
I’ve completed hands-on locksmith training through a certified program that covered everything from traditional lock systems to modern smart locks and security hardware. On top of that, I’ve taken additional courses to stay current with the latest tools, technologies, and techniques in the industry. But honestly, some of the best education comes from real-world experience—working on all types of jobs, troubleshooting on the spot, and learning how to get things done efficiently and professionally. I take pride in staying sharp and always learning something new to better serve my customers.