Jack and Jill Residential Services, Corporation
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Current Top Pro
Hired 317 times
6 years in business
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Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Jan - Jun
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Garbage Disposal installation
Under mount sink failure
Photos and Videos
We experienced professionalism and quality work with this company. They were punctual and made sure we were satisfied with their work before leaving. I plan on using them for all of our remodeling and handyman needs.May 29, 2020Verified
Same day service. Solomon replaced 2 bathroom sinks in 90 minutes. He was professional and knowledgeable. His price was less than I paid based on my knowledge of after hour rates for plumbers in the area. Therefore, I insisted on a higher rate. I highly recommend him for home projects.Nov 2, 2017Verified
DO NOT USE THIS HANDYMAN!!!!! Solomon cut a porch rug 5 inches to short it wasn't even cut evenly, and put rug pad upside down. (rug cost $219.) He put together 2 bar stools (cost $189 each) one piece said in plain sight this side down, he installed it up. When I told him he said it didn't matter. He put a waterfountain (cost $429) he left at 5pm and said water will take minutes to come out. It came out in the back, he put it on backwards. When I texted him he said he would fix the next day, never heard from him. He put a shelf on 1 foot too high. The only thing he did right was hang 2 small mirrors in bathroom and 1 bathroom door reinstalled. He dissapeared for 30 minutes. This took him 6 hours. He charged me for the 30min. He was gone and $1. For each nail. My bill was $376. He never even said he was sorry for his mistakes. If he couldn't do the work correctly he should have been professional enough to tell me. Now when I try to contact him for 2 days he responds unavailable. Solomon you should be ashamed of yourself for taking advantage of an older woman.Dec 10, 2019VerifiedJack and Jill Residential Services, Corporation's reply
I am disturbed by your comments. I did everything you wanted me to do. You praised me after EVERY task and even scheduled me for another appointment once the remaining items arrived. Regarding the vertical waterfall, Yes I installed it with front side to the rear. I didn't know that until you told me. My apologies, its a very simple fix which would have taken me less than 30 seconds to correct. We agreed for me to come back Monday past or today. I am simply waiting your phone call notifying me your products have arrived so we can install the rest and correct the waterfall. My apologies that I offended you somehow. Worthy of mention, I will or have never taken advantage of anyone nor have I discriminated against anyone regardless of race, orientation, age or religion.
Solomon came out for two projects I had inquired about. He was very communicative and got me on the schedule quickly. The first project (replacing a ceiling fan/light) went smoothly and he made sure I was aware of what he did and gave me options to make sure I was happy with the outcome. The second project was to fix the exhaust fan in my bathroom. Solomon was very honest with me when he took a first look and said that I did not need a full replacement, and that I could simply buy one part online to get it working again. Rather than charge me to do the full replacement, he was honest and told me exactly how to "DIY" the fix and saved me $100 (parts/service)!! Thank you! I would definitely recommend this company and use him again when needed!Jan 23, 2019VerifiedJack and Jill Residential Services, Corporation's reply
Thank you for such a great review!
Jack and Jill owner Solomon promptly called me and went to the job the next morning. So far, great. The JOB: I contracted through Thumbtack for a handyman to remove a stripped screw from the shower valve. The current tenant wanted to increase the temperature for a hotter shower. He said that their was a way to do this once the valve handle was removed. The Jack and Jill quote received was $51 to remove the screw. I asked Solomon and he agreed to test the water temperature in the master and secondary showers. Solomon was there 30 minutes and fixed NOTHING. He did not assess the water temperature in either bathroom as he said he would in his text. He told me to call a plumber. I don't believe that I should pay him $30 for a service call. I agreed to pay for him to do a specific job, he did none of what I asked. Solomon has great reviews on Thumbtack. I can't imagine why.Mar 27, 2018VerifiedJack and Jill Residential Services, Corporation's reply
Mr. Dennis, I am so sorry you were not happy with the results. I really try to go above and beyond to make every client happy with our workmanship. Our mission statement is, “The job isn’t completed until the customer is satisfied”! It hurts me to know that we could not please you. My commitment to you will be to make sure that every customer after you will never have to go through any dissatisfactions like what you have experienced. I wish you nothing but the best in the future. God Bless you!
- What should the customer know about your pricing (e.g., discounts, fees)?Yes, I usually price by the hour. Some are quoted by the location i.e bathrooms, decks, kitchens and landscaping. Others are quoted at the customer's request for the total job.
- What is your typical process for working with a new customer?First discussing if the job will be a good fit for the both us is a priority. Once that portion is completed, we then discuss the specifics of the job to be completed. Finally a date, time and price is agreed upon.
- What education and/or training do you have that relates to your work?I have been in the business for over 14 years. I have a great amount of experience in the field which has helped me greatly in my expertise. Unrelated, I hold a Associates in Arts, Associates in Science and a Bachelors Degree in Public Safety.