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About
I Do IT — With Radical Patience, Empathy, and Zero Judgment.
Hi! My name is Roberto. While I am an expert problem solver and technology specialist, I am fundamentally an educator at heart.
My core belief is that technology is a language of connection. Yet, if you are like many of the people I serve, your devices might be causing you silent panic, wasted hours, and a heavy dose of frustration. If you feel embarrassed to ask for tech help, you are experiencing "tech shame." I am here to tell you: you are not the problem.
I am in the business of helping people first, and fixing technology second. I do this through my "Sloth Power" approach. Instead of rushing through a repair in silence, I slow down. I listen for the tech problem and the life problem underneath it. I guide you step-by-step with radical patience, focusing on clarity first, then simplification. My goal is to turn digital anxiety into big lightbulb moments and make your systems feel straightforward and enjoyable to use.
Having served as a top-rated provider on Thumbtack, Angie's List, and HelloTech for years, I know that dependable customer service means creating a safe, unhurried space for you. My satisfied clients tell the whole story: they don't just get their computers fixed, they get their confidence back.
Ready to drop the tech shame and find your calm? Let us get in touch. 🤝🏻
Your personalized, human-first tech help is just a message away.
Overview
Hired 122 times
Background checked
2 employees
15 years in business
Business hours
SunClosedMon7:00 am - 8:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Square cash app, Stripe, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2022
2021
Services offered
Industry
Technology / IT
Business size
Small (fewer than 10 employees)
Medium (10-50 employees)
Business stage
Startup (less than 2 years)
Mid-stage (2-5 years)
Established (5 years and more)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.7
95 reviews
5
89%
4
4%
3
1%
2
0%
1
6%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Liz M.
Jun 23, 2020
•
Hired on Thumbtack
Roberto did an outstanding job solving my connectivity issues. He was professional, polite, competent, and persistent. I had a fairly complex system that he spent hours on problem solving and methodically trying different approaches. Failure was not an option! I recommend him highly.
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.
My TECH 360's reply
Liz, thank you for taking the time to rate my service and sharing your experience. I feel privileged to have assisted you with your technology needs. I am thankful for the opportunity.
Network Support Services
Susan G.
Apr 24, 2020
•
Hired on Thumbtack
Roberto came within three minutes of when he said he would arrive. It took him a matter of minutes to figure out the problem and resolve it. He was worth way more than what he charged. I will definitely use him again and highly recommend him. He was, literally, outstanding.
Details: Desktop printer • Samsung
My TECH 360's reply
Susan, thank you for taking the time to rate my service and sharing your experience. I feel privileged to have assisted you with your technology needs.
Printer and Copier Repair
Mr. T.
Feb 15, 2021
•
Hired on Thumbtack
Mu experience with MY TECH 360 was phenomenal! I received excellent service from the technician. He was able to diagnose my problem and fix it. He was committed to helping me solve my tech issue and didn't leave until it was complete. I highly recommend this company and will call him back should I have other issues.
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Christine W.
Aug 11, 2020
•
Hired on Thumbtack
Roberto is highly knowledgeable and he helped me with my printer, computer and TV problems! He was very nice and I am looking forward to recommending him to my friends.
Details: Desktop printer • Sharp
Printer and Copier Repair
Dave B.
Jul 10, 2020
•
Hired on Thumbtack
Roberto is a true professional -- punctual, polite, responsive and very thorough. He solved my wifi problems and explained everything. I highly recommend him.
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.
Network Support Services
Credentials
Background Check
Roberto Arguello
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Since each client's technology situation and challenges are unique among our customers, we evaluate each case individually.
What is your typical process for working with a new customer?
Let's get one thing out of the way. Technology is frustrating — we get it. I like to help by:
1. Understanding Your Needs. We conduct an interview to learn about your problems and unique requirements.
2. Understand Your Tech. We request information about your device.
3. Recommend Services.
We provide a 90-day service warranty.
What education and/or training do you have that relates to your work?
Twenty-eight years of experience in human relationships and problem-solving. I have been an entrepreneur all my life.
