- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is determined by the overall square footage of your project. Epoxy and concrete flooring systems vary in price due to a number of factors. These factors include: a. Economies of Scale b. Mobilization Costs c. Duration of Warranty d. Millage (Thickness) of System e. Capabilities of system (Slip Resistant, Chemical Resistant, Anti-Microbial, UV Resistant, etc.) f. Phasing of Project As a rule of thumb, the larger the square footage the smaller the price per square foot.
- What is your typical process for working with a new customer?
First, we always like to take a look at your project and set eyes on exactly what will need to be done. This helps us to identify problem points and unforeseen challenges prior to commencing your project. Secondly, we provide you with a very detailed Scope of Work for your reference. We prefer to go over the entire scope and answer any questions our customers may have prior to agreeing on price and timeline. We require an initial deposit for your project a minimum of 7 days prior to mobilization. During this period we order all material and tooling which may be required to properly commence your project, and ensure we have adequate shipping time if necessary for the receipt of your products / materials. Then, of course, we install your new floor according to your preference and specification, shake hands, and continue a long and fruitful relationship with one another.
- What education and/or training do you have that relates to your work?
We are certified and supported by the following major manufacturers of industrial-grade flooring products: a. Laticrete b. Koster c. NeoGard d. Carboline e. Flowcrete f. Arizona Polymers g. Advanced Polymer Technologies h. General Polymers i. FloRock j. RapidSet Cement k. CTS Cement l. Sika