FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects professional workmanship, proper preparation, and high-quality materials. We provide detailed written estimates with no hidden fees. For refinishing and installation projects, pricing depends on square footage, floor condition, and finish selection. Small repair jobs may have a minimum service fee. We focus on long-term durability and quality results rather than quick fixes.
- What is your typical process for working with a new customer?
We begin with an in-person assessment to evaluate the condition of the floors and understand the customer’s goals. After discussing options (stain color, finish type, installation method), we provide a detailed estimate. Once approved, we schedule the project and prepare the space properly before starting. We use professional equipment and dust containment systems to ensure a clean, efficient process. Final walkthrough is completed to guarantee satisfaction.
- What education and/or training do you have that relates to your work?
We have hands-on experience specializing in hardwood floor installation and refinishing. Our expertise includes proper sanding techniques, moisture evaluation, engineered and solid hardwood installation methods, and professional-grade finishing systems. We stay updated on modern materials and application methods to ensure long-lasting, high-quality results.