FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always transparent and based on the scope, complexity, and level of finish required. We provide detailed written estimates before starting any project, with no hidden fees. While we don’t race to the bottom on price, we do offer the best value for high-end results. For larger renovations or multi-phase projects, we may offer bundled pricing or milestone-based billing. Every dollar you spend with us is reflected in the craftsmanship and professionalism you receive.
- What is your typical process for working with a new customer?
Our process is structured, collaborative, and clear from day one: Discovery Call – We listen to your goals, timeline, and priorities. On-Site Consultation – We evaluate the space, answer your questions, and gather all necessary measurements. Detailed Proposal – We send a line-item estimate, timeline, and visual plan where applicable. Project Kickoff – Once approved, we begin scheduling, procurement, and prep. Execution – Our licensed team shows up on time, keeps the site clean, and communicates clearly throughout. Final Walkthrough – We inspect every detail with you and ensure you're 100% satisfied before wrapping up. We keep you informed every step of the way—no surprises, just results.
- What education and/or training do you have that relates to your work?
Our team is composed of licensed contractors and experienced artisans with deep backgrounds in custom remodeling, fine finishes, and high-performance coatings. We’ve trained in specialty applications like Venetian plaster, tadelakt, wood restoration, stucco systems, and more. Beyond certifications, our expertise comes from years of hands-on experience working in luxury residential and commercial environments—where precision and aesthetics must align.