FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the service, location, lock or key type, and vehicle details when applicable. We confirm availability and the total price, including travel for mobile service, before dispatch. Please ask for a quote before work begins.
- What is your typical process for working with a new customer?
Tell us what you need, your location, and your vehicle year, make and model if the job involves a car key. We review the request, confirm availability and pricing, and arrange a shop visit or mobile service. Bring the vehicle to our shop for in-shop key cutting or programming. We speak English and Spanish.
- What advice would you give a customer looking to hire a provider in your area of work?
Confirm that the provider can handle your specific lock, key or vehicle, ask for the total price including travel and any applicable fees, and confirm the expected arrival time before dispatch.