- What should the customer know about your pricing (e.g., discounts, fees)?
You are not be responsible for the hourly rate alone. Your hourly rate is equally divided between all mediating parties. Our pricing can be structured in a such a way to accommodate your needs if cost is a concern. Please do not let numbers deter you from seeking agreement. There value of agreement far exceeds our fees and we are here to make it as painless as possible.
- What is your typical process for working with a new customer?
Typically, clients contact the office for a consultation and to discuss specifics of their issue and get to know us. After we have listened to them and have a feel for the issue, they are invited to register for service and provided with registration forms in order to schedule service. We like to personally speak to clients prior to meeting them for the first time at a mediation session because it allows us to personally orient ourselves to the clients and their needs and create that personal connection which is very important to us. We believe this provides the best opportunity for success and helps establish trust and rapport.
- What education and/or training do you have that relates to your work?
All of our mediators are highly professional and specialized in specific areas of dispute. Most hold law degrees and are admitted to the BAR. HOWEVER, It is important to note that while most of our mediators are attorneys, they operated in their private capacity as mediators while providing mediation service and NOT in their capacity as lawyers. They do not represent you, nothing they do in the course of mediation is intended as legal advice, nor does it create an attorney client relationship in any regard.