FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Multi-day events and long-term contracts qualify for discounted rates
- What is your typical process for working with a new customer?
Initial Consultation We review your event or security needs, schedule, location, and any special requirements such as dress code, guest list control, or access restrictions. Customized Quote We provide a clear, transparent proposal with hourly rates, total cost, and service details—no hidden fees. Confirmation & Agreement Once you approve the services, we issue a short agreement outlining duties, pricing, and expectations. This ensures full clarity on both sides. Security Assignment We select the most suitable officer for your event or property—based on experience, licensing, and the specific nature of the assignment. Day-of Coordination The officer arrives early, in proper uniform or event-appropriate attire (e.g., all-black, formal), receives instructions, and begins duties exactly as requested. Professional Execution Our guard manages access control, monitors the premises, handles guest issues discreetly, and ensures overall safety throughout the assignment. Follow-Up After the event, we follow up to ensure everything met your expectations and to assist with any future security needs.
- What education and/or training do you have that relates to your work?
All of our security personnel are fully licensed and trained under Florida Statutes Chapter 493. Our team includes officers with the following qualifications: • Class D License – professional security officer certification • Class G License – armed security certification with firearms training • Active Shooter & Emergency Response Training • Conflict De-escalation & Crowd Management • CPR & First Aid Training (when applicable) • Customer service and hospitality security training for events, private parties, and residential properties • Ongoing continuing education, including scenario-based training, legal compliance updates, and professional conduct standards Our company ensures every guard is properly trained, prepared, and capable of providing safe and reliable protection for any event or assignment.