FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Let me go over what to expect with Solid Pro Services. We will send someone to assess the situation. All of our experts are trained and certified. We’re licensed, bonded, and insured as a company and A rated with the Better Business Bureau. My expert will arrive in a fully stocked truck, prepared to do work same day. After doing the visual assessment, he’ll give you an upfront price for any repairs. We charge by the job and not by the hour, which is why we can provide an upfront, flat rate price. No matter how long it takes to do the repairs, that upfront price doesn’t change. He also will not do any work without your approval. You’re going to be in great hands and for all that, it’s only $69 diagnose fee.
- What is your typical process for working with a new customer?
At Solid Pro Services, we believe that each of our customers deserves only the best. When you contact us, you can be sure that we deliver the standard for your Plumbing, HVAC, and electrical in Collier and Lee County. • Available for all your needs 24/7 • Professional and dedicated to providing exceptional customer service. • Putting your safety and concern as our top priorities • Giving upfront pricing and a full description of services to avoid surprises • Trucks with a large working inventory of plumbing parts plus expensive tools and test equipment for prompt repairs. • Trained service technicians to diagnose the problem quickly, make the repairs promptly and keep your costs reasonable. We also have an A rating with the Better Business Bureau (BBB) and have been recognized by trusted brands, publications, and organizations. Even beyond these recognitions, nothing brings us more joy than the gratitude of our satisfied customers.
- What education and/or training do you have that relates to your work?
We pride ourselves on selecting the finest personnel and then training and coaching them to be even better. Our service technicians and plumbers are confident in our ability to not only provide the best prices but the best services as well. We undergo continuous development and training in order to stay as up to date as possible with the newest tools and techniques in the industry. We are insured and licensed.We are committed to providing you with the highest level of customer service. CUSTOMER SERVICE IS OUR #1 PRIORITY