FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Lonami Solutions, we believe in honest, upfront pricing with no hidden fees. Every job is quoted based on the service type, parts needed, and location. We don’t charge for unnecessary work, and we’ll always explain the estimate before starting any repairs. We occasionally offer discounts for repeat customers, referrals, and multi-vehicle services. Transparency and fairness are at the core of what we do.
- What is your typical process for working with a new customer?
We start by gathering a few details about your vehicle and the issue you’re experiencing. Once we understand the problem, we schedule a convenient time to come to you — whether you’re at home, work, or on the road. Our technician inspects the vehicle, confirms the diagnosis, and clearly explains the repair plan before any work begins. After the job is complete, we make sure you’re satisfied and provide maintenance tips to help you avoid future issues.
- What education and/or training do you have that relates to your work?
Our team has over 20 years of combined experience in the automotive industry, with professional backgrounds in diagnostics, mechanical repair, and customer service. Before starting Lonami Solutions, we spent over 18 years working with major automotive brands and 5 years in the HVAC industry — developing a strong foundation in both mechanical systems and hands-on technical service. That mix of training and real-world experience means your vehicle is always in expert hands.