FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing tends to be in the mid range. We are not looking to make a “home run“ on any particular job. But we need to charge a certain amount in order to purchase premium materials, and we have taken years to get the best and most talented installers and we need to compensate them properly so that they do a great job which makes all parties happy. You get what you pay for, but you won’t be paying for our rent and other overhead because we do not have a “brick and mortar location” and all the expenses that come with that that ultimately you, the customer, ends up paying for.
- What is your typical process for working with a new customer?
Typically, the process is that we have a quick 1-2 minute conversation on the phone or through text, we visit the home take some measurements, take some photographs and videos and then send a digitization of what your project can look like so you can visualize how beautiful it can look with some AI digitization. We then send an email with our W9, insurance certificate indemnifying you, Sunbiz certification, a PDF of the service agreement, which has the estimate amount and also clearly outlines the entire process in great detail of what we intend to do and how long it takes. It will be very clear and concise, and you will have everything you need to make a confident decision.
- What education and/or training do you have that relates to your work?
What we do is artisanal. It requires a nuance, a good eye, good technique, an understanding of artistic principles and knowing what is too busy and what is understated. To make something simple look interesting, and elegant is really the challenge and that requires talent and understanding of artistic principles. We are not just Mechanics and technicians , we are artists