GigaDoc

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Computer issue

Computer type

Desktop or laptop

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Introduction: Honesty, integrity and respect. Are the foundation of my business. I will never try to upsell you, overcharge you or make repairs you don't need. I know you want everything on your pc to be just like it was before the issues. And that is what I will make every attempt to do. I always do what's in my clients best interest. I will never recommend you fix something if buying a new item would be a better financial and technological move. Sometimes it's a much better decision to upgrade and not fix what you have. If you do need a new PC or related item there is NO CHARGE to help you find the right replacement for your needs and either order it online or go with you to pick it up at the local store. I have a true passion for my work, I feel like I've never worked a day in my life when I'm working on computers. And I always do my best to explain everything to my clients in language they can understand. I don't need to try to impress my clients by throwing around technical terms when simple english will suffice. Always learning new things, staying up to date with the latest technologies and meeting new and interesting people.

Overview

Hired 23 times

Background checked

1 employee

23 years in business

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Featured Projects

8 photos

Specialties

Computer issue

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Computer type

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Reviews

Customers rated this pro highly for punctuality, work quality, and professionalism.

Great 4.8

17 reviews

5

82%

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18%

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Mike H.

Feb 24, 2015

Kristen G.

Mar 22, 2016

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Hired on Thumbtack

Computer Repair

Scott S.

Feb 6, 2015

Keith Saunders of GigaDoc has managed my business's computers since we opened 3 1/2 years ago. Over that time Mr. Saunders has helped us with a variety of issues including the set-up of our data back-up system as well as our network. He's been very responsive when we've experienced hardware failures or fell victim to malware, getting us up and running again quickly. He's a credit to his profession.

Peter D.

Feb 7, 2015

Keith has provided technical support and hardware repair for both my home-based legal practice and personal-use family computers on a number of occasions. On each occasion, his service was timely and the results that he achieved were excellent. Most recently, he serviced a notebook computer remotely and cost-effectively using standard parcel shipments and more importantly, the diligence to locate a hard to find part at a good price. Good job GigaDoc...I hope to not need your services too frequently, but when I have hardware problems...count on a call from Pittsburgh, Pennsylvania!

Terry M.

Feb 23, 2015

Keith has been our "go to" computer guy for years. Recently he helped me with my purchase and set up my new computer. He also retrieved my precious business files. He is always available when I have questions.

Credentials

Background Check

Keith Saunders

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I never charge a travel fee for any service inside Allegheny or Washington Counties. Minimum 1 hour service, after the first hour I charge in 15 minute increments. So, if we work for an hour and 15 minutes you get billed for an hour and 15 minutes not 2 hours like others will charge. If you are a current client and you refer someone to me who then hires me, you will get 1 FREE hour of service. No limit to how many FREE hours you can receive. If you are NOT a current client or prefer cash if you refer someone to me who then hires me I'll pay you $25 CASH. No Limit to number of referrals. For every 10 hours of service you purchase you GET 1 FREE!
What is your typical process for working with a new customer?
When the client contacts me, I listen to all the issues they are having with their device to figure out the best course of action. Sometimes it is a simple fix that I can walk them through over the phone at no charge. If not, then I schedule an appointment that fits their schedule. After arriving at the desired date and time I diagnose the issue, Explain in layman's terms what's wrong, then give the client an estimated cost to repair the issue and let them know if it's something I can do onsite or need to take back to the shop or order parts. Once the repairs are completed I explain exactly what the issue was, how it happened, what I did to repair it and most importantly what they can do to prevent it from happening again. Then, I let the client test out the device and ensure everything is working including internet, emails, all programs, printers and other attached devices. When the client is completely satisfied with the repair, I get paid.
What education and/or training do you have that relates to your work?
30 Years Experience repairing and setting up computers, networks and related devices. I've worked for some of the biggest companies over the years as a consultant or sub contractor including Dell, HP, Lenovo, IBM, ASUS, AT&T, Verizon, AGH, WTAE. WPXI, KDKA, WPGH, Eckert Seamans Cherin & Mellott, Beall's/Burke's and many more. Few technicians will ever have the experience and knowledge I've acquired over the years. If you're looking for an excellent, experienced technician to solve your issues quickly and for a reasonable price. Contact me Today and set up an appointment.