FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are competitive with our pricing, but always compare apples to apples. We sell American Standard which is a top of the line brand that has stood the test of time. They also have builders models that are less expensive but still durable.
- What is your typical process for working with a new customer?
Step one is always to determine what they want or need. If they are unsure, we take the time to discuss the options and determine what is best for the customer.
- What education and/or training do you have that relates to your work?
I am a licensed mechanical contractor. Many companies are licensed by other licensees but I am personally the license holder for Cool Aid.