FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Your peace of mind and your pet's comfort are our top priorities. Pricing is straightforward, and any discounts or fees will be discussed transparently. The ultimate goal? Delivering a service where your pet's well-being is front and center, and you feel fully informed and at ease.
- What is your typical process for working with a new customer?
Embarking on a new partnership with a pet parent, our first step at Woofie's is always a complimentary consultation. This isn't a mere interaction, but our way of immersing ourselves in understanding the distinct quirks, needs, and preferences of your beloved pet. For our mobile pet spa, this occurs at your pet's first bath or groom unless you specifically request one beforehand. Every pet has a tale, and our dedication lies in weaving ourselves into it, ensuring we offer a truly personalized and soothing experience from the very beginning. For those interested, a one-on-one introduction can be arranged with the specific Woofie's professional - be it a pet sitter, dog walker, or member of our mobile pet spa - who will be caring for your pet. It's worth noting, particularly for our mobile pet spa services, that we kindly request pet parents to be present during the first grooming or bathing session. This not only ensures comfort and security for your pet but also allows us to align closely with your expectations and any special instructions you might have. Even if you choose to forgo this face-to-face introduction, our adept team has a knack for forming instant connections with pets, offering them the warmth and comfort they deserve. Infusing our heartfelt care with innovation, our signature Woofie's app, ready for download from your phone's app store, has been designed with your peace of mind as a priority. Every walk is GPS-tracked, providing you with live updates of your pet's little adventures. Plus, a friendly push notification will ping your device, letting you know when we're about 15 minutes away. After our visit concludes, you'll receive a digital snapshot, a visual journal detailing our time spent with your pet, filled with vibrant photos and thoughtful insights. At the core of all our offerings is a steadfast promise: to nurture a bond founded on trust, making sure your pet feels deeply valued and you feel continually engaged. With Woofie's, it isn't just about pet care; it's about crafting memorable experiences. Every fresh journey we embark on with a pet parent and their cherished companion begins with a blend of understanding, clarity, and a dash of state-of-the-art tech magic.
- What education and/or training do you have that relates to your work?
Choosing the best for your pet? With Woofie's, you're not just picking a service, but a promise. Our dedicated team, backed by years of experience, ensures that whether your furry friend has special needs or specific medication routines, they're given the attentive and bespoke care they truly deserve. But our commitment doesn't stop at experience. We prioritize your pet's safety, ensuring every Woofie's professional is trained in Pet First Aid and CPR. And to further our promise of an environment of care and comfort, our training also encompasses Fear Free methods. This ensures that every interaction is rooted in understanding, patience, and love. So, when you think of premium pet care, think Woofie's – where passion meets expertise to offer your pet nothing but the best.