FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
To give any pricing without an inspection would be a disservice to you. How do we know that your home can safely have spray foam applied at all? What would the logistics be of your particular job that could affect the pricing later and blindside you? The good news: after we measure, inspect, and test your home for free, we will give you a price that same day and answer any questions you may have. No obligation. No guessing, no surprises, just facts and answers.
- What is your typical process for working with a new customer?
We always take the time to understand our customer's needs, goals, and expectations. We will also answer any and all of your questions. Then we will run a blower door test on your home and scan it with a thermal camera to uncover any issues, or to confirm some of your suspicions about why you're uncomfortable in certain areas of your home. Then we like to take a quick look at your AC unit and any potential combustion appliances. Then we inspect and measure your attic. Afterwards, we can give you all your options and typically can present the price that day so you understand what you're looking at. If you decide to move forward, we make the process simple with easy payment options and clear expectations. We are grateful for your time, and we will make sure you get value out of your experience with us even if you don't move forward.
- What education and/or training do you have that relates to your work?
We have training from the American Chemistry Counsil, the Spray Polyurethane Foam Alliance, IDI Distributors, the Building Performance Institute, and our chemical manufacturers. We also have EPA certification training for HVAC, which heavily informs our building science approach to spraying foam and changing the thermodynamics of a home.