FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Castle Impact Windows, we believe in total transparency. While every home and condo in South Florida is unique, your investment in hurricane protection should never be a mystery. Here is everything you need to know about how we structure our pricing, fees, and the savings available to you. 1. Custom Solutions = Custom Pricing (No "One-Size-Fits-All") Because we manufacture many of our shutters locally and offer custom-fitted impact glass (from top brands like PGT and ES Windows), we do not offer flat-rate pricing. Instead, we provide Free, No-Obligation Estimates within 24–48 hours. For Condo Owners: Pricing for high-rise units often depends on specific HOA requirements, access for installation crews (e.g., elevators vs. exterior lifts), and wind-load calculations specific to your floor height. For Patios: We specialize in Rolling Shutters and folding systems that can be more cost-effective than replacing oversized sliding glass doors, giving you security without the full glass replacement price tag. 2. Financing & Payment Options We know protecting your home is a significant investment. To make it accessible, we offer flexible payment options including: Financing Available: We work with lenders to offer plans that allow you to upgrade now and pay over time. Zero-Down Options: Ask your consultant about qualifying for $0 down programs. Credit Cards Accepted: We accept major cards (Visa, MasterCard, AmEx, Discover) to help you manage cash flow or earn points on your project. 3. Discounts & Incentives We actively help you lower the "net cost" of your project through various savings: Volume Discounts: Outfitting an entire home or combining multiple condo units? Larger projects often qualify for better per-unit pricing. Seasonal Promotions: We frequently run seasonal specials (often best during non-hurricane months like Jan–April). My Safe Florida Home Grant: We are an approved vendor for this state program. When funds are available, eligible homeowners can receive up to $10,000 in grant money for impact upgrades. 4. The "Hidden" Savings (ROI) The sticker price is rarely what you actually pay in the long run. Insurance Premium Reductions: In Florida, fully protecting your "envelope" (windows and doors) can lower your homeowner's insurance premiums by up to 45%. Energy Bills: Our impact glass and insulated shutters significantly reduce heat transfer, lowering cooling costs by an estimated 15–25%. 5. What About Fees? Installation is Included: Unlike some competitors who quote "materials only," our quotes typically include professional installation by our in-house trained crew (no subcontractors). Permitting Fees: We handle the permitting process with your local municipality (Riviera Beach, West Palm Beach, etc.). Permit fees are transparent line items based on your city's specific rates.
- What is your typical process for working with a new customer?
Our Proven Process: From Consultation to Protected Home At Castle Impact Windows, we know that upgrading to impact glass or rolling shutters is a major construction project. Whether you own a single-family home or a high-rise condo in West Palm Beach, our process is designed to handle the heavy lifting—literally and administratively—so you don't have to. Here is what you can expect when you partner with us: 1. The "Educational" Consultation (Free & No-Pressure) We start with a complimentary on-site evaluation. We don’t just measure windows; we assess your property’s specific vulnerability. For Condo Owners: We evaluate your patio configuration to recommend the best rolling shutter or impact glass solution that adheres to your building’s aesthetic guidelines. The Outcome: You receive a detailed, transparent quote with no hidden fees. 2. Engineering & HOA Navigation This is where Castle Impact Windows stands apart. We know that South Florida building codes are the strictest in the world. HOA Coordination: We assist in preparing the necessary architectural request forms for your Condo Board or HOA, ensuring the design meets their standards. Wind-Load Calculations: Our engineering team calculates the specific pressure requirements for your floor and exposure (crucial for high-rises) to ensure your shutters or windows perform when it matters most. 3. Precision Manufacturing (Factory Direct) Unlike companies that simply resell third-party products, we have deep roots in manufacturing through the Folding Shutter Corporation. Custom Fabrication: Many of our shutter systems are built locally in our own facility. This gives us tighter quality control and often results in faster turnaround times than the industry average. Top-Tier Partners: For impact glass, we source directly from trusted manufacturers like PGT and ES Windows to ensure you get the clearest, strongest glass available. 4. Permitting & Logistics We handle the bureaucracy. Our team submits all permit applications to your local municipality (Riviera Beach, West Palm Beach, Palm Beach Gardens, etc.) and tracks them until approved. Scheduling: Once permits and products are ready, we schedule installation at a time that works for you—strictly adhering to condo association work-hour rules (e.g., elevator reservations and noise ordinances). 5. White-Glove Installation Our installation teams are trained professionals who respect your home. Protection: We use drop cloths and dust barriers to protect your furniture and flooring. Precision: We remove old units, install the new impact windows or rolling shutters, and seal them with high-grade structural silicone. Cleanup: We haul away all debris and old windows, leaving your view cleaner than we found it. 6. Final Inspection & Walkthrough We aren't done until the city says we're done. We coordinate the final municipal inspection to close out your permit. Finally, we walk you through the operation of your new windows or shutters, showing you exactly how to deploy your rolling shutters in seconds
- What education and/or training do you have that relates to your work?
At Castle Impact Windows, our "education" comes from over 50 years of hands-on experience in South Florida’s harshest weather. Unlike sales-only companies, our qualifications are built on state licensure, engineering precision, and factory-level training. Here is the specific training and certification that backs every project we touch: 1. State-Certified Licensure (The Baseline) We don’t just "hang" windows; we are fully licensed contractors authorized to work on the most complex structures in Florida. Certified Specialty Contractor: We hold active state certifications that allow us to structurally alter openings to fit impact glass and shutter systems. General Contractor Capabilities: Our leadership includes licensed General Contractors (GC), meaning we understand the structural integrity of your entire building—not just the glass. 2. In-House Engineering & Architectural Background Our General Manager and leadership team come from engineering and architectural backgrounds. This level of education is critical for: Wind-Load Calculations: Essential for high-rise condos where wind pressures change based on floor height. HOA Compliance: We speak the language of Condo Boards and architects, ensuring your design specifications meet strict association rules. 3. Factory-Direct Product Training Because we are a division of the Folding Shutter Corporation, we are manufacturers, not just installers. We Are the Trainers: Our manufacturing supervisors know every component of a rolling shutter because they build them. Our installation crews are trained by the people who make the product, ensuring they know exactly how to anchor a system for maximum strength. Certified Partners: We are certified dealers and installers for top impact glass brands like ES Windows and PGT, maintaining up-to-date training on their latest watertight technologies and glazing techniques. 4. Safety & Regulatory Training Working on high-rise balconies requires more than just skill; it requires disciplined safety protocols. OSHA Compliance: Our crews are trained in safety standards for working at heights, ensuring the safety of your property and our team. My Safe Florida Home: We are an approved contractor for this state grant program, meaning we have been vetted to meet specific state standards for hurricane mitigation.