FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We're proud to offer a flat rate pricing model for our plumbing services, which means that you'll always know the cost of the service upfront without any hidden fees or surprises. In addition to our transparent pricing model, we offer discounts for seniors, service members, and veterans as a way to show our appreciation for their service and sacrifice. These discounts are designed to help make our services more accessible and affordable for those who have served our country. We believe that everyone deserves access to quality plumbing services at a fair price, and we strive to offer competitive rates without compromising on the quality of our work. Our team of experienced plumbers are highly skilled and uses the latest tools and techniques to ensure that your plumbing issues are resolved quickly and efficiently. If you have any further questions or would like to schedule a service, please don't hesitate to contact us. We look forward to serving you and providing you with the exceptional plumbing services you deserve.
- What is your typical process for working with a new customer?
Our goal is to make the process as easy and straightforward as possible, while still ensuring that we fully understand your needs and can provide the best possible service. Here is a brief overview of our typical process: Initial Contact: When you first contact us, whether it's by phone, email, or through our website, we'll ask you a few basic questions about your plumbing issue or project. This helps us get a better idea of the scope of the work and how we can best assist you. Schedule an Appointment: After we have a basic understanding of your needs, we'll schedule an appointment for a more detailed consultation. We'll work with you to find a time that's convenient for you, and we'll provide you with an estimated arrival time so you can plan accordingly. Consultation: During the consultation, we'll ask you more detailed questions about your plumbing issue or project, and we'll also perform a thorough inspection of your plumbing system if necessary. This allows us to provide you with a more accurate estimate of the cost and timeline for the work. Estimate: Based on our consultation and inspection, we'll provide you with a detailed estimate for the work. Approval and Scheduling: If you're happy with our estimate, we can complete most work on the same day. On larger jobs, we'll schedule the work at a time that's convenient for you. We'll also go over any necessary preparations you need to make before we arrive. Work and Completion: Our experienced plumbers will arrive at your home or business at the scheduled time, and they'll work efficiently and professionally to complete the project to your satisfaction. Once the work is complete, we'll clean up any mess we've made and ensure that everything is in good working order before we leave. Follow-up: We take pride in our work, and we want to make sure that you're completely satisfied with the service we've provided. That's why we'll follow up with you after the work is complete to ensure that everything is still working properly and to address any concerns or questions you may have. We hope that this overview of our typical process helps you understand what to expect when working with us. If you have any further questions or would like to schedule a consultation, please don't hesitate to contact us.
- What education and/or training do you have that relates to your work?
Our plumbers hold valid licenses issued by the state of Georgia and are committed to ongoing education and training. We provide a wide range of training courses throughout the year to ensure our plumbers stay up-to-date with the latest plumbing equipment and techniques. This dedication guarantees that our plumbers consistently deliver exceptional service and high-quality workmanship.