Top customer service is something that only improves with practice. We practice hard to make sure you are satisfied with everything we do.
Our Mission Statement
We take personal responsibility to deliver extraordinary customer service to you each and every time. No exceptions!
Values Guide Everything We Do
Our value statements are pretty straightforward:
* Above all else, we will do the right thing.
* We will be there on time when we say we will be there.
* We will keep our promises.
* We will support each other in a positive and encouraging way.
These mission statement values are guiding principles that have proven extremely effective in shaping our team's commitment. Braves Heating & Cooling works hard to provide true customer satisfaction
Our “Customers” are Everywhere
We believe these statements and values apply to everyone we contact:
* Customers
* Builders
* Subcontractors
* Tradespeople
* Vendors
* Co-workers
* Even the driver sitting next to us at a stoplight!
Respect for Neighbors, Too!
We also believe that respect applies to folks who have not hired us, including your neighbors. When we work at your home, we promise to extend our respect to include your neighbors, just as we do your own home.
If you’ve been searching for an honest, reliable HVAC company in the Atlanta Ga and surrounding areas , look no further than Braves Heating & Cooling.
Overview
Current Top Pro
Hired 655 times
Background checked
3 employees
17 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2021
2020
Services offered
A/C services needed
Repair
Routine Maintenance
Property type
House
Condo/Apartment
Townhouse
Business
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Very good 4.6
432 reviews
5
87%
4
2%
3
1%
2
1%
1
9%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Dian D.
2 weeks ago
•
Hired on Thumbtack
This morning I was contacted by Doug of Braves subsequent to requesting help for my air conditioner on Thumbtack. Doug appeared extremely knowledgeable about the HVAC system and arrived at my home shortly following our conversation. He was able to diagnose and repair the problem in less than two hours. To say the least, I was exceeding impressed. As since March my HVAC guy was unable to diagnose the problem yet continuously charging me $770 in all. His failure to make a legitimate repair was costly. Needless to say, going forward I will contact Doug of Braves with any future HVAC concerns!!!
Central Air Conditioning Repair or Maintenance
Jac'Quay M.
May 22, 2026
•
Hired on Thumbtack
Doug came out the very next day after I contacted him about my AC unit, and I couldn’t be happier with the service. He was very professional, knowledgeable, and got the job done quickly.
I originally thought the issue was something else, but he properly diagnosed the problem and got my AC working immediately. He also took the extra step to test my Freon levels, and it turned out I did need more refrigerant. He was able to add Freon during the visit, and my air has been working amazingly ever since.
I like to wait at least 24 hours before leaving a review, and I can honestly say my house has been getting cold again like it hasn’t in a long time. Considering this is a 20-year-old unit in a 1935 house and it’s over 90 degrees outside, I’m seriously impressed with how well everything is working now.
Doug did a great job, and I would definitely recommend him to anyone needing HVAC or AC work done.
Details: The power is on, but the fan won't run • Outside • Outside • House • Owner
BRAVES HEATING AND COOLING's reply
Thank you sooo much. We appreciate all of our customers
Central Air Conditioning Repair or Maintenance
Charline F.
Apr 22, 2026
•
Hired on Thumbtack
I had an issue with my hvac unit in a home I just bought and I called this company at 10 at night and Doug came out around 11 that same night. He found the issue and was able to resolve my problems that night. It has been a little over a week and everything is still working great.
Details: Repair • Only warm air is blowing from the vents • Routine maintenance • Outside • Outside • House • Owner
Central Air Conditioning Repair or Maintenance
Courtney R.
Mar 12, 2026
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Hired on Thumbtack
I would like to take a moment to give a heartfelt shout-out to
Heating Breaves Cooling "From the very first interaction, he impressed me with his responsiveness; as soon as I reached out via text, he replied almost immediately. When I followed up with a phone call, he answered without delay, demonstrating his commitment to customer service.
During our conversation, he exhibited remarkable professionalism. He asked thoughtful questions that showed he was genuinely interested in understanding my needs, and he provided clear and insightful answers that put my mind at ease regarding the scope of the job. This open communication made me feel confident in my decision to hire him.
What really stood out was his ability to accommodate my urgent request. He was able to come out the same day to fix my AC, which I greatly appreciated given the heat and discomfort I was experiencing. His promptness in addressing the issue was not only impressive but also truly timely.
Moreover, his rates were quite reasonable, making the entire experience not just satisfying but also cost-effective. To top it all off, he had a wonderful sense of humor that made our interaction enjoyable and put me at ease during a stressful situation. Overall, I was very pleased with the service he provided and would highly recommend him to anyone in need of assistance.
Details: Only warm air is blowing from the vents • Closet • Ground floor • House
Central Air Conditioning Repair or Maintenance
Marilyn S.
Feb 11, 2026
•
Hired on Thumbtack
Doug came out and after assessing what’s needed for my HVAC, he drove to another county to get it.
On his return, he installed the damper then tided up after the job was done.
The task looked difficult to ME but the actual installation did not take too much time.
He’s quite efficient and answered all questions that helped me to better understand how the system works!
Not only do I recommend him, but I’ll call him again future tasks.
Details: Repair • Central heating or cooling • Townhouse • Owner
Thermostat Installation or Repair
Credentials
Background Check
Douglas Tooley
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Service fee is $49 after hours it’s $85 normal business hours your 49 dollar fee is waived with repair
What is your typical process for working with a new customer?
Accept call introduce myself and find out what the issue is that the customer is having. Schedule and show up to take care of customers complaints
What education and/or training do you have that relates to your work?