FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our customers normally have an initial project ranging from $20,000 to $100,000 and then engage us for ongoing support and modifications at a rate of $180/hour.
- What is your typical process for working with a new customer?
First, we listen. You tell us what you want, your budget for time and money, your priorities, anything you think we need to know to succeed. You tell us in your own words, don't worry about learning "tech-speak"; we talk business as well as technical, so tell us in the way you're most comfortable. Next, we interview anyone else you feel needs to be a stakeholder in the project. We get their views, their ideas, their needs, their desires. We summarize these for you in a follow-up conversation, so that you can include or discard these ideas. The stakeholders need to be heard, but since you're paying for it, the final decisions are yours to make. Finally, we deliver what you want. If you want us to first create design documents, we'll do that. If you'd like to see prototypes first, we'll do that instead. If you'd like for us to estimate a schedule, we'll do that as well. If you just want a working solution as fast as possible, we'll jump right on that! At the end of the project, you'll have working software that matches what we agreed to produce, understandable user documentation, and any desired design or programmer documentation for future supportability. Notice that none of the above mentions tools. If you want us to use special tools for any portion of the project, we'll do that, but the project's success is usually not about the tools, so we don't focus on that. We focus on delivering what you want, when you want it! And guarantee our results.
- What types of customers have you worked with?
Our customers range from the worlds second-largest Arab dating site to several custom contact lens manufacturers (our software does everything from order-entry to shipping and all the manufacturing processes in between) to a 100-location consumer banking company to one of the world's largest networking companies. We specialize in creating custom software that runs your business. Our best customer is one who uses technology to drive their top- or bottom-lines.