FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Monogram Styling uses an hourly rate. There are no hidden fees or additional costs involved. Because there are no industry standards when it comes to titles and qualifications, there is also no uniformity in price. It’s a good idea to ask where your money is going. There are essentially 3 ways that stylists and image consultants make money: •The first is an hourly rate or package fee for their service and is negotiated up front. There’s usually a contract so that both parties understand what is expected. •The second way is calculated based on keep--a percentage of the total price of whatever merchandise you purchase with their guidance. It’s basically a commission rate. For example, if you buy a $1,000 suit and the keep is 50%, you owe an additional $500 to the stylist for their time. •The last way is a little more sneaky. Stylists will sometimes have a negotiated discount with the stores, and they will keep the margin between the discounted price and the MSRP. This is called a kick-back, and it’s not cool--unless they disclose it to you up front. A good stylist will pass on the discounts to you. Some stylists will use a blend of these methods, so be sure to ask how your stylist gets paid. It will tell you a lot about who they’re really working for.
- What is your typical process for working with a new customer?
Strategy - We spend time with you getting to know your goals and your target audience. Closet Edit - We help you utilize what you already have, teaching you what is good and helping you donate the rest. Personal Shopping - We shop for the pieces you still need. You can join us or have them delivered right to your door. Virtual Closet - We teach you how to combine your new wardrobe in a way that is distinctly you through an app or photo album.
- What education and/or training do you have that relates to your work?
Bachelor's Degree in Communication Member of AICI (Association of Image Consultants International) Certified Mackenzie Image Consulting 10 years experience.