FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We never want to provide and estimate then come back later to say it will cost more time and money. Reviewing the project beforehand eliminates time and money changes along the way so everyone is on the same page from the very start. Every job is unique. We have been painting for 10+ years, full time as A Stroke Above since 2013. Every contract has been different. not every 12x14 room is the same. There could be more windows or closets to work around, wall or ceiling damage to repair, elaborate trim to work around, more outlet and switch plate covers to remove and replace, difficult colors to paint over, or other decorative elements we need to consider. All these factors affect painting hours and number of gallons. When we send a quote, the price is the final price.
- What is your typical process for working with a new customer?
We believe in customer service and we want to be the best at it. To us this means meeting with every customer, reviewing the project together and sharing information that will make the project process easier . Know your contractor. We think its important for customers to know who would potentially be in their home for the duration of the project. We are certain we can answer questions customers have about the process they are about to work on, what product are best for their needs, and anything else that may come up during the visit. We believe in what we do professionally and at the end of the day, it is more important that we have provided guidance and counsel versus winning a contract. Of course from a business standpoint, we would love to work with everyone, but from a realistic standpoint, we know that is not always possible. If we leave a visit feeling great and the customer feels the same, then that's a win for us.
- What types of customers have you worked with?
Each and every type you could possibly think of. Poor to rich. Young to old. College students just looking to have some simple shelving built for dorm rooms, a very large hotel looking for hundreds of doors to be refinished. Customers who have varying levels of OCD to those who give us all creative decision making capabilities. Simply put, our focus is Customer Service and Quality Work. It does not matter the customer or the request, ultimately the goal is 100% customer satisfaction,