FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a $75 Confirmation Fee For The Day Of Work Requested, This is Separate from our Payment Of Work on the Hourly Rate. Our 75$/Hr. Rate starts once we arrive, and ends once the job is complete, this includes travel, and all wrapping processes. Additionally we appreciate transparency and clarity, please tell us what you wish to move on the day of work as well, we have no problem if that changes once we arrive, but additional expenses may occur. Please check our Contract for an entire breakdown of our process. We also do discounts and reductions for Elderly customers.
- What is your typical process for working with a new customer?
First, A Phone Call, Introducing Ourselves and Getting To Know Our Customer and Their Terms and Agreements, Followed By Our Own, and How We Can Best Serve Them. Lastly, reviewing and accepting our contract, we will send via Thumbtack Messaging. Second, Discussing and Understanding The Job The Customer Wishes To Complete, All Details and Specifications Related To The Job, Especially any Do's and Dont's. Third, Completion and Payment.
- What education and/or training do you have that relates to your work?
We're managed by 20+ Years of Experience with Furniture and Home Goods. We've worked for many names in the industry as well, Rooms To Go, Sleepy Mattresses, Assembly and De-Assembly.